Terms of Service

1. Introduction

Welcome to Betweena ("we", "us", "our"). We provide a secure escrow platform for social commerce and freelancers. By creating an account or using our services, you agree to be bound by these Terms of Service.

2. User Accounts

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Escrow Service

Betweena's core service is to act as a neutral third party in transactions. When a deal is created and funded by a Buyer, we hold the funds in a secure, non-interest-bearing account. We will only release these funds to the Seller upon confirmation from the Buyer that the goods or services have been delivered according to the agreed-upon Acceptance Criteria, or as otherwise specified in our Dispute Resolution policy.

4. Fees and Payments

We charge a service fee for each transaction completed on our platform. The fee structure is available on our pricing page and may be updated from time to time. By creating a deal, you agree to pay all applicable fees.

5. Prohibited Activities

You may not use our platform for any illegal or unauthorized purpose, including but not limited to fraud, money laundering, or the sale of illegal goods. We reserve the right to suspend or terminate accounts involved in such activities.

6. Dispute Resolution

If a Buyer is unsatisfied with the delivery, they can raise a dispute. This will pause the deal, and our support team will mediate between the Buyer and Seller to reach a resolution. Our decision in such disputes is final and binding.

7. Termination

You can terminate your account at any time through your profile settings. We reserve the right to suspend or terminate your account if you violate these Terms of Service.

8. Limitation of Liability

To the fullest extent permitted by law, Betweena shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

9. Governing Law

These Terms shall be governed by the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

10. Changes to Terms

We may modify these terms at any time. We will notify you of any changes by posting the new Terms of Service on this page.